I’m an Airbnb Superhost and Host Advisory Board member. I’m also the Host Club Leader for the Lake Arrowhead area, and I love working alongside my fellow Hosts to make us all better community members.
Right now, I’m super excited to be coming up on my 10-year anniversary hosting on Airbnb. And like a lot of you, I’ve got festival season on my mind, and I wanted to share some of my experiences with you.
Tips for the high season
There’s a risk-reward calculation we all do when hosting during festival season. My husband and I actually bought our home in Palm Springs because of the fun we had at Coachella! I have some amazing stories from those wild years of my life, but I also want people having those moments at the festival, and not in my house.
These are my top tips for encouraging guests to follow local laws and regulations while still having the trip of a lifetime:
Being cognizant of local laws. Different municipalities have different noise and parking restrictions. If you don’t follow protocol, the repercussions can be major.
Setting expectations for high enforcement. If your guests know what they can and can’t do on your property, they’re more likely to be good stewards of your spot.
Communicating clearly that you’re available. I prefer in-person check-ins. It’s a gentle reminder that someone is close by! And even if you can’t be there in person, you can still message them the next morning to let them know they can reach you anytime.
Infusing personal touches. These are big reservations, so make your guests feel appreciated. I’m doing poolside-themed gift baskets—tame, but still festive and fun.
A reality check on guest cancellations
I’m just going to say it like it is: Canceling on your guests if you don’t absolutely have to can be downright devastating. Put yourself in their shoes. Coachella is a once-in-a-lifetime experience for a lot of people. They spend a lot of money and plan this for a year in advance, and their housing is a huge part of this experience.
Not canceling is the bare minimum we can do as Hosts. This is especially true during major events like Coachella. These festivals bring a lot of opportunities. You can tick a lot of boxes for your guests, and your own rep as a Host, by focusing on all aspects of the guest experience.
Going the distance shows your guests you care. I make sure the house is cleaner than ever and add personal touches like a handwritten welcome note. https://palmspringsresortcommunities.com/vacation-rentals-2/le. We’d love to hear any stories, good or bad, about how it all goes!
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